Terms & Conditions

Online Platform Agreement

TERMS OF USE

  1. Introduction
    1. This site is owned and operated by Marina Island Travel Sdn Bhd (Company no. 874886-W) (hereinafter referred to as “the Site”). The use of this Site and the information available on this Site (hereinafter collectively referred to as “Services”) shall be subject to the acceptance of and compliance with the terms and conditions set forth in this Terms of Use.
    2. Before using this Site and its Services, you must read carefully and accept the Terms of Use and all other terms and conditions as may be incorporated from time to time. By accessing the Site and using the Services, you shall agree or be deemed automatically agree to be subjected to this Terms of Use and such other terms and conditions as may be imposed by Marina Island Travel Sdn Bhd from time to time and any amendments thereto. Further, you are required to provide your consent to the processing of your personal data as described in the Privacy Policy. In the event that you do not agree to the Terms of Use and the Privacy Policy stated herein, kindly do not access and/or use this Site and/or its Services.
    3. Marina Island Travel Sdn Bhd reserves its rights to change, modify, add and/or remove these Terms of Use in the Site whensoever as and when Marina Island Travel Sdn Bhd deems fit without further notice to you. Any modifications to these Terms of Use will be in effect upon its posting with no other notices given and you are deemed to be aware and be bound by any changes to the foregoing upon their publication on the Site.
    4. If you are under the age of 18 or are below the legal age for giving consent pursuant to the applicable laws in your country, you must first obtain permission from your parent(s) or legal guardian(s) before you access the Site. If you are the parent or legal guardian of a minor who is creating an account on the Site, you are required to accept and comply with these Terms of Use on the minor’s behalf and you will be held fully responsible for the minor’s actions, any charges associated with the minor’s use of the Site or purchases made on the Site. If you do not have consent from your parent(s) or legal guardian(s), you must stop using and/or accessing this Site.
  2. Use of this Site
    1. Marina Island Travel Sdn Bhd permits you to use the Site and its Services subject to the Terms of Use listed herein.
    2. Marina Island Travel Sdn Bhd may, at any time, and without giving any reason or prior notice, upgrade, change, suspend or discontinue the provision of or remove, whether in whole or in part, the Site and/or any Services and Marina Island Travel Sdn Bhd shall not be liable if this prevents you from accessing the Site and/or any part of its Services.
    3. Marina Island Travel Sdn Bhd makes no representation about the suitability, accuracy and reliability of the contents, information and services contained on this Site for any purpose. All contents on this Site are provided without warranty or guarantee of any kind. Marina Island Travel Sdn Bhd does not accept or assume any responsibility or liability for any errors, omission or statements whether misleading or otherwise on the Site, whether provided by Marina Island Travel Sdn Bhd or by any other organization, company, individual or entity.
    4. You shall agree that you will use the Site to make legal purchases/orders and shall not access the Site for any fraudulent or illegal purpose(s) or making any false order(s). If such fraudulent activity(ies) are discovered, Marina Island Travel Sdn Bhd may cancel or suspend any related order(s)/purchase(s) made on the Site without compensation or damages to you and shall report such activities to the relevant authorities at your cost.
    5. In addition to providing tickets and schedule information, this Site will also contain information on our loyalty programme and any gifts redemption availability. The Site may also provide link to other websites such as hotel’s website for booking services. Other ancillary or add-on items, products and/or services such as travel insurance, merchandise and privileged travel e-card may be provided and available for purchase upon confirmation or announcement by Marina Island Travel Sdn Bhd.
    6. By using this Site, you undertake that you shall not intentionally bring or introduce any viruses, worms, Trojan Horses, spyware, adware and ransomware to attack the Site. In the event of your failure to comply with this term and/or precautions, Marina Island Travel Sdn Bhd reserves the rights to revoke your access to the Site immediately, and to take appropriate actions to claim compensation and damages from you.
    7. You shall access and use this Site and the Services at your own risk and precaution and Marina Island Travel Sdn Bhd shall not be responsible or liable for any loss or damages suffered and/or to be suffered by you incurred therefrom.
  3. Link to third party websites
    1. This Site may contain hyperlinks to other websites other than those operated by Marina Island Travel Sdn Bhd and/or its related or associated companies. This does not signify any endorsement, representation or guarantee of any kind by Marina Island Travel Sdn Bhd. Marina Island Travel Sdn Bhd is not responsible and have no control of the content of those websites and is not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity inaccuracy, unreliability and/or other objectionable materials or contents under those websites.
    2. It is your sole responsibility to ensure whatever hyperlinks that you have selected are free of viruses and malware. Therefore, you are advised to examine and assess carefully the security and the terms and conditions contained in those third-party websites. 
  4. Terms and Conditions of Carriage
    1. Any booking on the Site is not guaranteed and will be subjected to availability. Punctuality of ferry departing from the either jetty at Marina Island or jetty at Pangkor Island may be affected by water tides, weather condition and/or any condition(s)/ circumstance(s) that is beyond the control of carriage.
    2. The latest ferry schedule (from Marina Island jetty to Pangkor Island jetty or from Pangkor Island jetty to Marina Island jetty) and the terms and conditions are displayed at the ticketing counter and www.pangkorferry.com.
    3. It is compulsory for passengers to book the date & time for a round trip. Kindly note that the return ticket is only valid for 30 days from the date of the ticket issued at the departure terminal. (Once purchased online, ticket cum boarding pass will be emailed to the purchaser).
    4. The ticket will be void if:-
      1. any change(s) is made to the booking date or time manually; or
      2. the passenger had missed the scheduled ferry session booked.
    5. Marina Island Travel Sdn Bhd or its management reserves the rights to refuse carriage if we determined that:
      1. it is necessary for safety reason;
      2. it is necessary to comply with any applicable laws or relevant authorities;
      3. the ticket is obtained through illegal or fraudulent means;
      4. payment for the trip is incomplete or not fully paid;
      5. passenger’s actions or passenger’s personal belongings might cause harm to other passengers; or
      6. late check in by passenger.
    6. Passengers are required to arrive at the departure jetty at least 60 minutes and check in at least 15 minutes, before the scheduled departure time. Failure to do so will result in cancellation of booking or purchase, at the cost and expenses of the passengers. Marina Island Travel Sdn Bhd and its management shall not be held responsible or liable should the passenger(s) missed to board the ferry or is refused to board the ferry due to late check in.
    7. Marina Island Travel Sdn Bhd shall not be responsible for any stolen, lost, damaged or destroyed ticket(s) and no refund will be entertained for any of these reasons. A fresh ticket shall be re-purchased by the passenger at the passenger’s own cost.
    8. The time(s) of departure and/or arrival printed on the ticket is not guaranteed. The said schedule(s) may be delayed, cancelled or rescheduled at any time and from time to time without prior notice due to circumstance(s) that is beyond the control of Marina Island Travel Sdn Bhd. or the ferry operator(s), including but not limited to weather, water tides, technical, lockdown or control movement order or restriction by the government or the relevant authority.
    9. Marina Island Travel Sdn Bhd, ferry operator(s) and/or jetty management is/ are not responsible for the change(s) of trip(s), delay(s) and/or insufficient seat(s) due to unforeseen circumstance(s) or circumstance(s) beyond control such as lockdown or inability for the jetty facility(ies) to operate due to reason beyond party’s control, and in such event, purchased tickets, fees and charges are not refundable/ replaceable and Marina Island Travel Sdn Bhd is not responsible for any incidental costs or damages due to such change(s), delay or inability/ restriction to operate. 
    10. The ticket is not transferrable and is only valid for the trip, date and time as stated on the ticket, in favour of the designated passenger printed or contained in the purchased ticket emailed to you. Once purchased, the date and time for the ferry cannot be changed or modified by you. Ticket holders must board the ferry on the specified date and time of departure stated on the ticket. Marina Island Travel Sdn Bhd will not allow refund for used or expired ticket.
    11. Marina Island Travel Sdn Bhd reserves the rights to change the fare prior to the commencement of the trip. Marina Island Travel Sdn Bhd may at its sole and absolute discretion refuse transportation or carriage if the fare is not fully paid by passenger(s). Only valid and fully paid ticket holders are allowed to board the ferry.
    12. Passenger must retain the ticket at all times while on board the ferry and at the terminal for inspection and verification purposes.
    13. Passengers shall undertake that they shall not pose any safety risk to either themselves or to others. They shall adhere to all relevant standard operating procedures and house rules relating to public safety and security precautions, Covid-19, other viruses and/or dangers of whatsoever kind, as implemented and/or may be implemented by Marina Island Travel Sdn Bhd, relevant authorities and/or jetty management at all times.
    14. Passengers are solely responsible over their own health, safety and security during the travel. Marina Island Travel Sdn Bhd, its management, ferry operator(s) and jetty management shall not be held responsible or liable for any loss, damages, deaths, injuries and/or virus infections occurred during the travel, carriage or transportation. Passengers are responsible and advised to obtain their own valid travel insurance to cover for any personal accident, damage to personal belongings or trip cancellation. Passengers are responsible for their own travel insurance if required by the passengers.
    15. Passengers must ensure that the belongings that they brought on board shall be free from defect, and shall be safe and suitable for carriage. Passengers should not carry illegal drugs, pets or other prohibited or illegal materials when boarding. Passengers shall be solely responsible for any damage which they caused to the other passenger(s).
    16. In certain situations, for safety or security reasons, Marina Island Travel Sdn Bhd or its authorised management may conduct a search on passengers’ personal belongings for any prohibited or illegal materials. Marina Island Travel Sdn Bhd shall not be held liable or responsible for any damage caused to you and/or your personal belongings during such search.
    17. Passengers shall assume their own risk when they are on board and bringing their personal belongings along. Marina Island Travel Sdn Bhd shall not be held responsible for any loss or damage to the personal belongings.
    18. Passengers with disability are allowed to bring their wheelchair into the ferry at own risk. It is advisable for passengers on wheelchair to travel with a companion or guardian.
    19. Marina Island Travel Sdn Bhd may at its sole and absolute discretion vary any terms and conditions and/or the ferry schedule(s) without prior notice and without your prior consent.
    20. If any of the terms, conditions and provisions contained in this Terms of Use or Privacy Policy shall become or be declared invalid or unenforceable by any court or tribunal of competent jurisdiction, such invalidity or unenforceability shall not affect the remaining terms, conditions and provisions all of which shall remain in full force and effect.
  5. Price and Payment
    1. The price of the tickets is as stated on the Site from time to time. Prices are subject to changes at any time at the sole and absolute discretion of Marina Island Travel Sdn Bhd or its management.
    2. Tickets are exempted from Sales and Services Tax (subject to change or directive from the government or the relevant authority from time to time).
    3. Ticket is free for children below three (3) years old which is without a seat. The name of child or children travelling together with the passenger must be declared as part of the purchasing process.
    4. Payment for all orders must be made in the manner as set out on the checkout page. Marina Island Travel Sdn Bhd accepts payment by most major credit and debit cards.
    5. You should be aware that online payment transactions are subjected to validation checks by your card-issuer and Marina Island Travel Sdn Bhd are not responsible for any delay or failure to process your purchase if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee and Marina Island Travel Sdn Bhd will not be responsible for such fees and charges.
    6. Online administration fee of 15% of the ticket price will be charged for all tickets purchased.
    7. Additional or add-on item(s), product(s) and/or service(s) will be incurred for administrative charges or processing fees as may be imposed by Marina Island Travel Sdn Bhd or its management from time to time, and such charges and fees shall be paid by you upon confirmation of booking/ purchase.
    8. All purchases will be transacted in Ringgit Malaysia (RM).
  6. Confirmation
    1. You are responsible to make sure the selection on travelling date, time and destination are correct before making payment at our Site.
  7. Return and Refund Policy
    1. If you have received ticket which does not match those ordered, you should contact us at support@pangkorferry.com within five (5) working days. Refund is not possible once the purchase transaction is successfully generated with valid tickets.
    2. If you fail to check in or board on time, you will still be charged the entire full amount, your ticket is considered used and becomes invalid/ expired. A new ticket is to be purchased by you in order to board the ferry.
    3. If you request for a refund after booking/ purchase, Marina Island Travel Sdn Bhd shall be entitled to charge a cancellation fee for ticket(s) which is not defective or faulty.
    4. Tickets are non-refundable & not replaceable if it is damaged, lost or the ticket holder had missed the booked schedule time.
    5. At all times, Marina Island Travel Sdn Bhd reserves the rights to cancel and/or reschedule any departure without consent from passengers. Marina Island Travel Sdn Bhd shall not be held responsible for any costs or penalties related to accommodations, other travel costs incurred and/or any other losses/ damages as a result of such cancellation and/or reschedule.
  8. Intellectual Property Rights
    1. All intellectual property rights, registered or unregistered, on this Site, including but not limited to text, graphics, software, photos, illustrations, artwork, names, logos and trademarks belong to Marina Island Travel Sdn Bhd and are protected under copyright laws in favour of Marina Island Travel Sdn Bhd.
    2. No parts contained in this Site shall be reproduced or republished in any manner or by any means without prior written permission of Marina Island Travel Sdn Bhd. Nothing contained in this Site shall be deemed as granting license or any rights to use any intellectual property rights without written permission of Marina Island Travel Sdn Bhd.
  9. Limitation of Liability
    1. In no event shall Marina Island Travel Sdn Bhd and/or its directors, employees, shareholders or agents:
      1. be liable in respect to the use of the Site, the materials contained in the Site (including without limitation any damages caused by or resulting from reliance by a user on any information obtained from Marina Island Travel Sdn Bhd), or any damages that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of gods, communications failures, theft, destruction, or unauthorized access to Marina Island Travel Sdn Bhd’s records, programs or services; and
      2. be liable for any indirect, special, incidental, consequential, punitive or exemplary damages, including, without limitation, damages for loss of goodwill, lost profits, loss, theft, or corruption of user information, or the inability to use the Site or any of its features.
  10. Force Majeure
    1. Marina Island Travel Sdn Bhd shall not be held responsible or liable for any delay, reschedule, inability to operate, non-compliance, loss and/or damages as a result of any force majeure event or any event beyond its reasonable control including but not limited to bad weather, epidemic, pandemic, war, riot, earthquake, unexpected legislation, lockdown or strike. In such event, Marina Island Travel Sdn Bhd shall undertake reasonable efforts to ensure that their operations are resumed as soon as practicable under the circumstances.
  11. Governing laws and jurisdiction
    1. This Terms of Use and such other terms and conditions as may be imposed by Marina Island Travel Sdn Bhd shall be interpreted and governed by the laws of Malaysia.
    2. You accept and agree to submit to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute or claim relating to these Terms of Use and such other terms and conditions as may be imposed by Marina Island Travel Sdn Bhd.
  12. Other Terms and Conditions
    1. Marina Island Travel Sdn Bhd or its management may change or impose further terms and conditions from time to time and by purchasing the product(s) or service(s) herein, you agree to be bound by those terms and conditions as imposed and/or may be imposed by Marina Island Travel Sdn Bhd or its management.